Goody Support Centre

Getting Started

• How to use Goody for Windows
• Signing up new customers on the Goody Tablet
• What type of businesses can I use Goody at?

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Tablet & Connectivity

• Connecting to WiFi
• Switching on the tablet
• Goody Tablet Overview
• Disabling WiFi and joining a 4G Network
• Restarting the tablet

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Points

• How do points work?
• Setting up double/triple points
• Adding and Removing Points - Single Tablet
• Adding and Removing Points - Twin Tablet

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Staff Settings

• Creating a new Staff Email
• How to register a staff card to an existing email address
• Signing in to merchant centre

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Offers & Rewards

• How to add an offer
• Extending a voucher
• How to list a public offer
• Neighbourly offers

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Campaigns

• How to set up a Birthday Campaign
• How to set up/create an Announcement Campaign
• How to set up/create a Bring 'em back campaign - *Video Coming Soon!*
• Which 'Standard' Campaign should I be using?
• Birthday Campaign Templates
• Email Styling with Markdown

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Marketing Automation

• What is marketing automation?
• At Risk, Lapsed and Lost Campaign Templates
• Activation Campaign Templates
• What is an Activation Campaign and how do I set it up? *Video Coming Soon!*

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Reports

• Checking your customer redeems over a period
• Dashboard Reporting

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CRM

• How to Export Customer and Store Data
• What is Net Promoter Score?

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Integrations

• Kounta Integration
• How to set up your Neighbourly Integration
• Website Sign Up
• Mailchimp Integration

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General Questions

• How can I make a manual payment?
• How do I design and order custom cards?
• Ezidebit Fees and manual payment charges
• TeamViewer Support
• Ordering more cards
• Setting up scan restrictions

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