How to use Goody for Windows
What does my Goody Rewards program look like?
The below image is what your Goody rewards programme will look like when installed on your Windows device or POS. You will find this idle, operating in the background.
If you want to minimize the Widget, double-click the Goody Icon. To maximise it, double-click the Goody Icon again.
How many ways can a customer sign up?
There are two ways a customer can choose to sign up. They can either -
1) Download the Goody App
2) Use a Goody Card to scan via your POS pending you have a 2D barcode scanner.
What should I tell customers?
Be sure to promote your programme and the rules/terms. Never talk about the loyalty programme, always push the rewards on offer!
Can customers sign up online?
Yes, pending you've enabled online sign up via your website.
What happens once I register a customer?
You don’t need to do anything from your end. The customer receives a verification email after their visit, to verify their details and gives them the option to enter their personal details.
Is there a difference between a customer scanning their card or scanning via their app?
No, they are both exactly the same. Nothing changes for you at the POS. The Goody Phone App will have a QR code which the customer scans on the scanner.
Let’s get started with Signing up new customers, Dealing with existing customers and Redeeming rewards …
How do I sign up a New Customer?
Step 1: Scan a New Goody Card on the scanner by holding it 10-15cm from the scanner. The barcode should be facing the scanner, and you will hear a ‘Beep’ when the card has been successfully scanned
Step 2: A Sign-Up screen will appear
Step 3: Fill out the Email and Phone sections, and ensure that YES is selected for Subscribe
Step 4: Click Register
Step 5: Click the '+' sign to add points. You may notice points are added on straight away on the right-hand side of the screen, these are automatically added for new sign-ups and depends on your store set up
Side note: The bonus points for signing up differ from store to store. Some stores may set this at 0 points and another at 75!
Step 6: Enter the dollar value for the transaction. For this example let’s assume the customer spent $200, so I will type in 200. Then Click Confirm
Step 7: The points will now update on their account. If you get a notification in the orange gift box icon that means that there is a Reward which is redeemable for this customer
Step 8: Click on the orange gift icon to see the reward which can be redeemed, and click on the reward if you wish to redeem it on this sale
Step 9: You now can click 'Redeem'
Step 10: The point balance will decrease and the reward will now be redeemed
Step 11: To go back to the main screen, just click the 'X' on the right-hand side