The Kounta Integration - How does it work, and how do I set it up?
Wednesday, 24th July, 2019
The Kounta to Goody integration enables you to easily connect your Kounta POS account to your Goody Loyalty Program.
Now, you can process your Goody loyalty transactions at speed and directly from the POS. Points are calculated automatically based on the transaction amount and display rewards and offers customers are eligible to redeem. This uses the standard Kounta Loyalty workflow.
Things to know before you begin:
- Customers will need an active Kounta account.
- Customers can either operate Goody loyalty directly from Kounta or download the free Goody tablet apps, which sync directly to Kounta.
Benefits of using tablet apps:
- Syncs directly to Kounta
- Quickly sorts customers
- Increases sign-ups by over 500%
- Customisable branding
Overview of the integration:
- Search customers in your Goody database
- Display eligible customer rewards and coupon offers
- Redeem rewards and coupon offers
- Automatically calculate loyalty points base on the total transaction amount.
How do I set this up?
Within the Goody software, you will need to activate your Kounta integration.
Here are the steps:
1. Within Goody, go to Settings > Store Settings > Manage Profile.
2. Go to apps > Kounta and activate the integration. Click ‘Manage’ after integration has been activated.
3. Click ‘Authorize Goody Card’. You’ll be taken to your Kounta Back Office login.
4. Log in using your Admin Kounta credentials and click 'Grant Access' to Goody.
5. Map/Link each of your Kounta Stores with the relevant Store listed in Goody.
6. Click save changes. You Goody stores will now be integrated with the Kounta stores you’ve set up.
If you’d like to increase your member sign-ups and operate a check-in system for your loyalty programme members, we encourage all Kounta users to download our free customer-facing app.
Learn more about Goody Enroll and how it works with your Kounta stores.
How do I use the Kounta integration?
Now that your Goody store is connected to your Kounta store, you can look up Goody customers within Kounta POS. This will allow you to add them to the transaction to accumulate loyalty points. Here are the steps:
- Add products to the order
- Tap 'customer'
- Search your Goody loyalty member by typing in their email, name or their Goody loyalty card number and press the 'Goody' button.
- Assign the customer to the transaction to redeem available rewards. You will need to redeem the reward as a final step, once all items have been added. More than one reward can be redeemed per order.
- By completing the order, the reward redemption will be processed, and points will either be deducted if redeeming a reward, or applied if earning points for the transaction.